Returns and exchanges

What you can do if an item is not right for you or is faulty.

Last updated 30 September 2026

Changing your mind

When you buy online from us, South African law (the Electronic Communications and Transactions Act) lets you cancel and return the goods without giving a reason, as long as you tell us in writing within 7 days of receiving them. You carry the cost of sending the goods back to us. We refund what you paid for the goods, to the way you paid, within 30 days of your cancellation.

Please send the goods back in the condition you received them, unworn and unwashed, and take reasonable care of them until they reach us.

Exchanging for another size

If a size does not fit, write to us and we will tell you whether we have the size you need in stock and how to swap it.

Faulty or wrongly supplied goods

If an item is faulty, unsafe or not what you ordered, the Consumer Protection Act gives you the right, within 6 months of delivery, to have it repaired or replaced, or to get your money back. Tell us what is wrong, send a photo if you can, and we will sort it out with you.

How to start a return

Write to us by e-mail or WhatsApp with your order number and what you would like to do (return, exchange or report a fault).
We will reply with how and where to send the goods back, or where you can bring them if you live near Still Bay.